💬 How to Contact BC.Game Support
BC.Game offers multiple ways to reach customer support, ensuring players can get help whenever needed. Here are the available options:
Live Chat (24/7) – The Fastest Way to Get Help
BC.Game’s live support is available 24/7 through the website or mobile app. This is the quickest way to resolve issues such as:
- Deposit or withdrawal delays
- Account verification concerns
- BC.Game bonus and promotion inquiries
- Game-related technical issues
To start a chat:
- Click on the Live Chat icon at the bottom-right corner of the screen.
- Enter your query and wait for a representative to respond.
- Follow the support agent’s instructions for a quick resolution.
⏳ Response Time: Usually within a few minutes.
Email Support – Best for Detailed Issues
For issues that require submitting documents or detailed explanations, email support is a reliable option. Thai players who need assistance with verification, transactions, or technical errors can send an email to BC.Game’s support team [email protected] .
How Email Support Works
- Prepare Your Request: Clearly describe the issue and include any relevant details such as your BC.Game username, transaction ID, or error messages.
- Attach Necessary Documents: If you’re requesting KYC verification or resolving a payment dispute, attach clear images of required documents (e.g., passport, national ID, or bank statement).
- Send the Email: Use the official BC.Game support email found on the BC.Game contact page to submit your request.
- Wait for a Response: The support team typically replies within 24 hours, depending on the complexity of the issue.
- Follow Up if Needed: If you don’t receive a response within the expected time, check your spam folder or send a follow-up email.
Email support is useful for players in Thailand who need to provide documentation or resolve complex issues. For faster responses, ensure your message is detailed and includes all required information. If urgent help is needed, live chat may be a better option.
Community & Social Media – Stay Updated
BC.Game has an active community where players can seek help and share experiences. If you’re looking for updates, promotions, or general discussions, check out:
- Telegram: Join the BC.Game Telegram channel at https://t.me/bcgamewin for real-time updates, discussions, and community engagement.
- GitHub: For technical discussions and inquiries, visit BC.Game’s GitHub repository at https://github.com/bcgame-project .
- Twitter: Follow BC.Game’s official Twitter account @BCGameOfficial to stay informed about the latest news, updates, and promotions.
- Facebook: Connect with BC.Game on Facebook at https://www.facebook.com/bcgameofficial to engage in discussions, receive updates, and join the community.
- Discord: Join BC.Game’s Discord server at https://discord.gg/xqUMQesZQq to chat with fellow players, ask questions, and participate in events.
- BitcoinTalk Forum: Visit the official BC.Game BitcoinTalk thread at https://bitcointalk.org/index.php?topic=5088875.0 for discussions, announcements, and feedback.
Players can also get support from fellow community members, though for account-specific issues, live chat or email is recommended.
🛠️ Common Issues & Quick Fixes
Players in Thailand may face common issues while using platform, such as transaction delays, BC.Game login problems, or verification errors. Many of these can be resolved with simple troubleshooting steps before contacting customer support. Below are the most frequent problems and solutions.
Deposit or Withdrawal Delays
Issue: Your deposit hasn’t been credited, or your withdrawal from BC.Game is taking longer than expected.
Fix:
✅ Ensure the transaction is confirmed on the blockchain (for crypto deposits).
✅ Check if you’ve met the 1x wagering requirement before withdrawing.
✅ Review your withdrawal method and limits:
- Crypto withdrawals: Usually processed within 10–30 minutes.
- Fiat withdrawals: Can take 24–72 hours, depending on the bank/payment provider.
✅ Contact BC.Game support via live chat if delays persist.
Account Verification (KYC) Issues
Issue: Your account is locked due to verification issues.
Fix:
✅ Ensure you’ve uploaded clear, valid identity documents.
✅ Double-check that your information matches your BC.Game account details.
✅ If verification is rejected, contact support for clarification.
Bonus or Promotion Not Applied
Issue: Your welcome or deposit bonus isn’t showing.
Fix:
✅ Ensure you meet the minimum deposit requirement.
✅ Some bonuses require manual activation under the “Bonuses” section.
✅ Check bonus wagering requirements before withdrawal.
✅ Contact BC.Game live support if the issue persists.
Login Issues
Issue: Unable to log into your account.
Fix:
✅ Check for typos in your email or password.
✅ Reset your password if necessary using the Forgot Password? option.
✅ If using Two-Factor Authentication (2FA), ensure your phone’s time is synced correctly.
✅ If locked out, contact BC.Game support for manual assistance.
Most common issues can be fixed with simple troubleshooting. If problems persist, BC.Game’s live chat support is available 24/7 for further assistance.